Branded Product: Any grocery product that has a non-Tesco brand name on it, e.g. Coca-Cola, Colgate and Cadbury, and is not an Excluded Product. Branded Products include pre-packed branded groceries and meat, e.g. Gressingham Duck, but loose fresh food such as bakery goods, deli products including fresh fish and meat and loose fruit and vegetables are not included.
Comparable Branded Grocery Product: Any Branded Product that is identical to a product sold by at least one of Asda, Morrisons and Sainsbury’s in all respects, including in size, colour, variant, flavour etc., e.g. a 6 pack of Diet-Coke cans is not comparable with an 8 pack of Diet-Coke for the purposes of Tesco Brand Guarantee.
Branded Shop: The total cost of all of the Comparable Branded Grocery Products in your shop.
Different Products: Items with different product codes, i.e. products that are not identical in size, weight, volume and flavour, e.g. two Kellogg’s cereal packets of the same size, weight and flavour will not be Different Products, however two cereal packets of the same size and weight, but a different flavour, will be Different Products.
Excluded Products: Brand Guarantee only applies to Branded Products. This means that a number of products sold by Tesco and Tesco affiliated businesses are not included in Tesco Brand Guarantee. The following is a non-exhaustive list of excluded products:
Returns Policy: Tesco’s standard returns policy which can be found at http://www.tesco.com/help/terms-and-conditions/grocery/#Returns. and is part of these terms and conditions.
For further information please contact Tesco Stores Limited, Shire Park, Welwyn Garden City, AL7 1GA, or phone Customer Services on 0800 50 5555, or see https://secure.tesco.com/BrandGuarantee.