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How do I checkout?

When you are ready to checkout, select the 'checkout' button in your shopping basket area. Check your delivery details. If you have not already booked a delivery slot, book one by clicking on an available time that suits you. Enter any delivery instructions you may have and proceed to checkout Check your details on the checkout page and then enter your payment details.

To complete your order click the 'order confirmation' button.

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What credit card/debit cards do you accept for payment?

We accept the following method of payments:

Visa, Mastercard, American Express, Maestro, Visa Debit, Clubcard Plus and Tesco Bank credit cards.

We are unable to accept Maestro cards for Delivery Saver payments.

We do not currently accept Visa Electron cards or Tesco Gift Cards.

If you do have an Electron card please check with your issuing bank as they can upgrade your card to allow you to shop online with us.

You can also pay using Clubcard Vouchers. For details of this go to http://www.tesco.com/clubcard/clubcard/spend/

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What is the guide price?

Your shopping basket guide

Please note that the prices on our Grocery website are guide prices only.

The actual price you pay is the price charged in store when your order is put together for delivery. This is because:

* The prices of some products may vary between when you place your order and when it is delivered.

* Your Personal Shopper may weigh items like fruit and vegetables or pick pre-packed weighed items like meat, poultry and cheese. This means the price will vary slightly in store from what is on the website.

* Sometimes the products ordered are not available. When this happens we will always try to offer you a substitute product and we price match our substitutions so if we have substituted a more expensive product than the one you ordered we will only charge you the price of your ordered item. (Substituted products for link-save and multi-buy offers such as Buy One Get One Free and Meal Deal offers are not included.)

Any special offers i.e. 'Buy One Get One Free' are highlighted in your website basket, and will be deducted from your bill on the day of your delivery if the offer is still applicable.

All prices are expressed inclusive of any VAT payable unless otherwise stated.

When your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the Grocery website is unacceptable.

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Are online prices the same as in-store prices?

The groceries you order from us will be picked, by hand, in the home delivery store closest to your home.

The price you pay for groceries ordered online is the one charged in that store on the day your order is picked and delivered. Any special offers e.g. 'Buy one get one free' will be deducted from your bill on the day of delivery, if the offer is applicable on the products you have ordered.

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How is my order confirmed?

Once you have checked out, you will receive a confirmation e-mail, detailing all products, quantities and guide prices relating to your order.

The delivery driver will give you a full delivery note with details of all the products you've bought, including any substitutions you have received, or products unavailable.

If you have any queries about our substitutions or out of stock items, you can ask your driver. Alternatively call our Customer Service centre on 0800 323 4040.

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How do I get a receipt

Once you have checked out, you will receive a confirmation e-mail, detailing all products, quantities and guide prices relating to your order.

The delivery driver will give you a full delivery note with details of all the products you've bought, including any substitutions you have received, or products unavailable.

If you have any queries about our substitutions or out of stock items, you can ask your driver. Alternatively call our Customer Service centre on 0800 323 4040.

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Our privacy and security policy

You can be totally confident when you are shopping with Tesco.com.

Our Secure Server Software encrypts your credit card information to ensure your transactions with us are private and protected as they travel over the Internet.

We accept orders only from Web browsers that permit communication through Secure Socket Layers (SSL) technology; for example 5 versions or higher of Internet Explorer and versions 5 or higher of Netscape Navigator. This means you cannot inadvertently place an order through an unsecured connection.

A copy of our privacy policy can be found at http://www.tesco.com/privacy.htm

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Further questions about payment and checkout

Click here to contact us for more information

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QuestionAnswer

What are they?

Verified by Visa and MasterCard Securecode are online security services for Visa and MasterCard cardholders.

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What extra security do they provide?

These schemes enable you to register an additional password to your credit card. By doing this you will help to prevent unauthorised purchases on your credit card which means that you can shop online with added security and peace of mind.

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Do I have to use this password when shopping in store as well?

No, the password is only used for online shopping transactions.

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How do I register?

During checkout, if your bank is participating, you will be asked to register for either scheme. Simply follow the online instructions to set up your new password.

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Do I have to register each time I shop at Tesco.com?

No, this is a one-off registration process and all future purchases at Tesco.com and other participating online stores will be completed with added security.

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What if I don't want to join?

Some banks do offer an option to sign up later but others will insist that you sign up to the scheme immediately in order for you to complete your online transaction. Like chip and pin, Verified by Visa and MasterCard Securecode will soon become compulsory for all cardholders. If you have any questions about the schemes or the opt in process please contact your card issuer directly.

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