Flowers Product Terms & Conditions

Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Tesco makes the products available to you ("Product Terms").

  1. Prices

    The prices payable for the flowers that you order are clearly set out on the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated.

    You may order by phone or online. Orders placed online are eligible for a 5% discount, which is already reflected in the prices advertised on the Tesco.com Flowers website.

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  2. Availability

    If for any reason beyond our reasonable control, we are unable to supply the flowers, we will notify you as soon as possible. In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal or greater value.

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  3. Acceptance

    There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.

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  4. Delivery

    A delivery date (the "Delivery Date") will be agreed with you at the time of placing your order. We will confirm the Delivery Date when we send you an email confirming your order.

    Delivery will be made to the address specified by you on the completed order form. Delivery charges are included and we can deliver anywhere within the United Kingdom, except the Isle of Man and the Channel Islands.

    Next day delivery is available for all bouquets ordered before 3.00pm. However, there are some remote areas that require 48 hours for delivery.

    All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the flowers may be retained by the driver. The driver will leave notification of attempted delivery and it is then the recipient's responsibility to contact the courier to arrange delivery or collection.

    Should you have any problems with your flowers order, please call us on 08457 225533 within 48 hours of delivery, quoting the order number shown on the gift card.

    For bouquets: as we can only despatch orders between Monday and Friday we cannot guarantee delivery for bouquets on Mondays. Bouquet orders placed for delivery on Mondays may be delivered up to two days in advance.

    For postal flowers: if you nominate a delivery date, your order will be dispatched the day before. However, whilst most orders will arrive within 24 hours of dispatch, we are not able to guarantee the date of delivery. Postal flowers are sent dry-packed and after being placed in water, can take up to 24 hours to bloom.

    We will make every effort to deliver your goods on the Delivery Date, however, we will not be liable if we fail to do so due to circumstances beyond our control.

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  5. Cancellation

    You can cancel your order up to 48hrs prior to the delivery date.

    To find out your 'Delivery date' click on the 'your orders' tab at the top of the page.

    In high volume periods e.g. Mother's Day, the cancellation period may need to be extended due to operational constraints. In these cases we will display the latest cancellation time below.

    Please telephone our Customer Helpline on 08457 225533 and quote your order number, surname and postcode.

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  6. Payment

    You can pay by any American Express, Tesco Clubcard Plus, Mastercard or Visa credit card, Maestro or Delta debit card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will not be charged for the flowers until they are dispatched. Clubcard points cannot be awarded to orders placed via our telephone service when customers do not have a valid e-mail address. For further details, please speak to a customer service advisor on 08457 55 77* 55.

    Our liability to you in connection with any order will not exceed the total price charged for the order.

    We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

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  7. General

    These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

    If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

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  8. Customer Services

    If you have an order query, please e-mail us at online@tesco.co.uk.

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*Up to 4ppm from BT landlines. Other providers vary. Calls may be recorded.

Tesco.com Flowers is operated by Tesco Stores Limited, New Tesco House, Delamare Road, Cheshunt, Herts, EN8 9SL.

If you have any queries please contact Customer Services at online@tesco.co.uk.

Company Registration No. 519500, VAT No. GB220 4302 31

Last update: 10/09/04 Tesco.com 2003